IT Support – Managed IT
Services for Technical support of the web-sites.
OnePix develops websites and applications around the world, both for big businesses and startups.
Services for technical support of the web sites
Technical support of the company website is the preservation of its performance, the adoption of measures aimed at ensuring that the source does not experience failures. Project accompaniment is made up of the population. The resource (or even platform) must be constantly monitored – this helps to identify and eliminate errors and minor cases as quickly as possible.
Technical maintenance service of client projects is also aimed at ensuring that sites are indexed by search engines. To do this, the content must be updated regularly. Its collection has to be configured in relation to the behavior of the resource owners. Technical maintenance also includes the search for viruses, spyware and other malware that harm the performance of the site. The arising problems are solved long enough and difficult, because of which client can lose part of the profits and a lot of customers. Development plans are in jeopardy!
Another point that includes services for technical support of the web sites is backup, which helps to save data in unforeseen situations. It also takes into account the adaptation of new content, improving the perception of the website by users, and much more. This is how OnePix sees website support.
Website health monitoring
A site can stop working for many reasons. Most often this happens due to the fact that the owners of web sites forget to pay for hosting service in time or renew the domain, so that possible fines do not inflate the budget. This is especially true of the domain, which must be paid once a year. Domain name owners often forget even the passwords for accessing the registrar panel. And it happens that the wrong checkboxes are set, because of which the website simply “falls” and cannot work for several days.
And finally, the diagnosis and treatment of viruses and vulnerabilities. The website can be hacked and infected with viruses, which you can only find out after a few months. It’s very important tech issue for businesses! Every day there are new viruses that interfere with the stable operation of sites, and often completely block it. Responsive OnePix specialists will fix the problem fast – remove viruses, install and maintain reliable modern technology prevention system (with regular updates) that will prevent them from reappearing.
So, the main tasks of OnePix company is to make sure that our clients pay for hosting and domain in time. No access will be lost, but will be carefully stored and provided at the first request of the customer. We will quickly diagnose the presence of virus on the site and remove it as soon as possible.
Information web support services
In order for the website to be up-to-date, it is necessary to update the content on it. Post announcements, news, articles and other materials. For a website to inspire confidence among potential customers, it must look neat, and its content is easy to read. Not every leader knows what HTML markup is, how to insert a picture with text wrapping and typographic it. But probably, the customer does not need to know this – focus on business, and OnePix employees will promptly post information on sites, edit texts, optimize images and videos for placement on the site.
Development and renewal
If you are actively attracting customers through the Internet, then you constantly need to refine the website. This is especially true now, when Yandex and Google are introducing new requirements for sites that affect their positions. The mobile Internet is also actively developing, so the website needs to be updated to support its work on smartphones and tablets. If you have an online store, then you simply cannot do without automating the synchronization of balances with the site.
Key aspects of tech support from the standpoint of OnePix
General tech support and maintenance services of the sites also affects the design. Specialists design new pages, develop web design, and update other graphic content. But first of all, comprehensive website support should ensure the relevance of the working state of the resource.
First of all, services for technical support of the web sites includes next technical aspects:
- creation and maintenance of domain name;
- search engine optimization;
- selection of a suitable hosting for the normal functioning of the resource;
- transfer of domains from other hosting, if necessary;
- creating a backup copy of the website, since not all providers guarantee the 100% safety of information on the server;
- control and security, maintaining of website operation with regular attention and prompt resolution of problems;
- efficient operation of the postal service;
- affordable installation and configuration of software on the server.
WordPress support services
Content can be created once and updated regularly. Support service based on WordPress here has significant difference with “handle work”. In last case you have to be in process of constant analytics about major things, which the users expect to get, which can be interesting for site visitors. It’s full time job, which require even not a team but full staff working on full speed, and making analysis public preferences for the website theme (chosen industry). This is very difficult and not effective job. Much better is to use WordPress for filling websites with valuable intelligence.
WordPress support includes the following aspects:
- Filling the site pages with thematic materials.
- Secure external and internal development and optimization.
- Optimization of existing photos and illustrations.
- Coordination of the complex promotion of the project.
How much does monthly website maintenance cost?
The purpose of the site support is timely updating of content on it, as well as its technical serviceability and correct display. The cost of monthly maintenance (for example, at OnePix) depends on the type of work carried out and their quantity. It is formed either on the basis of the task (for example, the publication of materials), or on the basis of the time spent on its implementation. Typically, technical support is “packed” into certain tariff packages, which the customer subscribes to on a long-term basis.
Each tariff plan is more expensive, the more options it includes:
- nealth monitoring and web resource backup;
- troubleshooting when detected and solving issues with the domain and hosting;
- update of functional modules and setting up external scripts (online chat, auto call, chat, etc.);
- number of employees’ hours per month;
- the cost of an hour of work in excess of the tariff.
Entering each of these additional option ultimately forms the cost of monthly maintenance. However, with an individual approach, this list can be supplemented with additional “features” (for an additional fee, of course). The cost of sufficiently high-quality comprehensive support for sites starts at the price of going to a quality steakhouse (per month).
Anything less is very risky. It’s very important to understand that behind each of the position above is the job of highly qualified, and therefore highly paid team of IT professionals, which provide you these services and additional systems devices. Therefore, these services cannot be very cheap by definition.
Reliability and confidenceWe divide the project into stages. You only pay for the result of each stage.
Transparency of processesOur managers provide regular reporting through the Hubstuff tracking system
International standardsWe use world standards in website development and project management.
Long-term relationshipsBetween immediate benefits and permanent partnership, we choose the second option.
As part of the consultation on the creation of a website or application, we will clarify the necessary information for the analysis of your project
follow the process from start to finish
Our Hubstaff system allows you to track the project
development every step of the way
Pre-project Documentation preparation
The pre-project stage is a detailed architectural and construction plan of a project – a set of instructions reflecting the general logic of a web service to achieve extraordinary results.
Preparation of Technical Requirements
At this stage, we create a document describing the goals and objectives set for the developers and implement the optimal development strategy.
This consists of prototyping and development of design layouts.
The design stage is devoted to creating visual block diagrams that define the resource architecture and the location of all elements of platforms.
During this stage, we hand over our design layouts to our team of front-end developers. They turn the template into code and link the structure to the control system. Next, the layout files go through the testing stage.
This stage includes setting up the server, implementing the functional areas of the site, and linking them to the CMS system database, integrating the system with the user, etc.
This stage precedes delivery to the customer. It is accompanied by final project testing, code review (code diagnostics and optimization), and the project launch.
Websites may crash from time to time, so it’s essential to ensure a solid support process. We are a reliable partner who will live up to your expectations and ensure top-notch site support.